Privacy Policy

Welcome to Whole Melts Store. Your privacy is important to us, and we are fully committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you use our website: https://wholemelts.store.

 

1. Information We Collect

1.1 Personal Information

We may collect the following personal data when you interact with our website or services:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment details (processed securely through third-party payment gateways)

1.2 Non-Personal Information

We also collect data automatically through cookies and analytics tools, such as:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Website usage data (e.g., pages visited, time spent)

  • Tracking identifiers (e.g., cookies, web beacons)

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Communicate order updates and customer service responses

  • Improve our website and offerings

  • Send promotional emails (only if you opt-in)

  • Comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. These help us remember your preferences and gather statistical data on website usage. You can manage your cookie preferences via your browser settings.

4. Data Security

We take reasonable industry-standard measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no system can guarantee 100% security online.

5. Sharing of Information

We do not sell or rent your personal information. We may share your data only in the following circumstances:

  • With trusted third-party service providers (e.g., payment processors, shipping carriers)

  • When required by law or in response to valid legal requests

6. Third-Party Links

Our site may include links to external websites. We are not responsible for their content or privacy policies, and we encourage you to review their privacy practices before providing personal information.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal data

  • Opt-out of marketing communications

  • Restrict or object to how your data is processed

To exercise these rights, please contact us at: sales@wholemelts.store

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws.

9. Children’s Privacy

Our services are intended only for users aged 18 and above. We do not knowingly collect personal information from individuals under 18.

10. Payment Methods & Swift Confirmation

We accept a variety of secure payment methods, including major ApplePay, CahsApp, Paypal, Zelle, Crypto Currency and trusted third-party processors. All transactions are processed through encrypted systems, discretely and confirmed swiftly, usually within minutes, so your order can be prepared without delay.

11. Refundable Insurance Fee (First-Time Customers Only)

To ensure the safe and secure delivery of your first order, a refundable insurance fee may be required before shipping. This fee:

  • Is charged only once for first-time customers

  • Helps cover package protection and delivery verification

  • Is fully refundable after successful delivery or upon request

Returning customers will not be required to pay this fee again.

12. Shipping & Package Delivery

We take pride in our fast and reliable delivery services. Most orders are processed within 24 – 48 hours and shipped using trusted carriers. All packages are delivered securely and discreetly to ensure your privacy and satisfaction.

13. Our Commitment to Service

At Whole Melts Store, we’re dedicated to a seamless experience from purchase to delivery. We offer:

  • Fast Shipping: Timely and trackable order dispatch

  • 24/7 Customer Support: Always here when you need us

14. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time. When we do, the updated version will be posted on this page.

15. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Email: sales@wholemelts.store
Address: 4060 Canis Heights Drive, Los Angeles, California 90089
Website: https://wholemelts.store